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Question1: During process discovery, the business subject matter experts (SMEs) make the following statement about how the process starts:"Today, our users access the database that stores new orders and copy that information manually onto a request form. This form is passed from one participant to another during the process. In our future state, we would like IBM Business Process Manager V8.0 to connect to the database directly, so that we don't have to manually create our request forms." The IT representatives from the client indicate that this should be possible.How should the BPM analyst respond to this?
Question2: A BPM analyst is documenting process problems during a discovery session.As a problem is raised. what are the two key factors the BPM analyst needs to capture about each problem to be able to prioritize them later?
Question3: A new employee just started working with a company and only received their laptop in week 4.The BPM analyst investigated the cause:Equipment was not ordered until week 2.The manager did not complete the new hire checklist.The manager did not know how to access the checklist.No one communicated to the manager how to access the checklist.No communication plan for the on-boarding process.The root cause of the initial problem was that no one communicated to the manager there was achecklist.Which tool did the BPM analyst use in order to find out the root cause?
Question4: A company has multiple processes already documented in their Blueworks Live library.During process discovery on a new process, the business subject matter experts (SMEs) identify a sub- process that is exactly the same as a process already in the Blueworks Live library.How should the BPM analyst capture this requirement in Blueworks Live?
Question5: A company needs to improve their hiring process using a Business Process Management System (BPMS).Currently, their hiring manager writes a free form email regarding a new open position and sends it to the HR manager for approval. The hiring manager wants to standardize this activity using a BPMS.How should the BPM analyst define this user story?
Question6: During discovery, a process owner presents the BPM analyst with over 350 Key Performance Indicators (KPI) determined by executive management based on the goals of the company.What action should the BPM analyst recommend to the process owner?
Question7: A BPM analyst is modeling the process for acquiring membership at a club. The BPN analyst interviewed the front office supervisor, who provided the following description of the first activity "Enter Application":"One of our receptionists receives a paper application from a potential client, an applicant. the receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review." The BPM analyst has created the discovery map and now needs to enter information from the above description into the Details fields in Blueworks Live for the activity "Enter Application".For the activity "Enter Application", who is the Supplier?
Question8: A company needs to improve their Hiring Process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" Analysis with the process stakeholders.Identify the "Non-Value Add" activities in this process.
Question9: A security company provides background checks on individuals as a service. Based on various criteria, a customer's request can have a different priority to receive a better level of service response time. Whether the background check passes or fails should not impact the service level. Request with a high priority need to be addresses within the same business day, those with a medium priority can take up to 3 days to process, and those with a low priority must be responded to within 5 business days.The security company is currently updating the background check process and wants to define some performance measurements to ensure customers are receiving the service level they are paying for.How should the BPM analyst define the measurements to meet these requirements?
Question10: A company that processes applications has been using IBM Business Process Manager V8.0 over the last year. The company has asked IBM to analyze its processes in production because it wants to continue improving its processes. The IBM BPM team sends a BPM analyst.What should the BPM analyst do?
Question11: A playback has recently been completed and the team want to know when the next playback can be scheduled.What expected time frame should be BPM analyst give to the team?
Question12: A BPM analyst conducting interviews with the participants of a business process.What feedback about the process should the BPM analyst look out for that might not be obvious in an as-is process diagram?
Question13: A BPM analyst needs to define user stories for development.What information does the BPM analyst need to know about user stories?User stories:
Question14: A Human Resource (HR) Department wants to improve 4 of their processes using Business Process Management Software (BPMS).The 4 processes are:1. Recruitment2. New Hire Orientation3. Benefits Enrollment4. Performance EvaluationThe Human Resource (HR) Department has a limited budget and is pressured from head office to provide value to the business as soon as possible.The BPM analyst worked with the HR team and completed the effort impact matrix for these 4 processes in order to identify a suitable process candidate.Based on the Exhibit, which process should the BPM analyst recommend?
Question15: A company needs the BPM analyst to provide a business value and impact assessment to only proceed with processes that align with their corporate strategy. The company's corporate strategy is to begin with small quick pilots that require low effort and low impact then scale to large programs that are low effort and high impact.In the exhibit below, which quadrants contain the processes the BPM analyst should recommend?
Question16: The project manager needs assistance from the BPM analyst to determine the initial level of effort for processes in a process inventory.For each process, the BPM analyst should provide a list of process details that include:
Question17: A BPM analyst is performing a process inventory analysis at a company that has many processes and has gathered all required information to calculate a priority value for each process in order to rank them.How should the BPM analyst compute this?
Question18: A company needs to improve their hiring process and hired a BPM analyst their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" analysis with the process stakeholders.Identify the "business Value Add" activities in this process.
Question19: On a project, the BPM analyst defined the following to identify the Key Performance Indicator (KPI):The goal of the project was to improve the efficiency of the process.The concern was that the process was not fast enough.The Critical to Quality (CTQ) was the speed of the process.The client was interested in the cycle time of the process.The time stamps at the beginning and at the end of the process are captured.Which step did the BPM analyst fail to perform in identifying the KPI?
Question20: Which kind of change is considered a business level change as opposed to a cultural level change?
Question21: A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project.What are the business levers the BPM analyst should focus on?
Question22: The project manager needs assistance from the BPM analyst in building a process roadmap.What tools should the BPM analyst use to create a detailed list of areas of opportunity?
